Privacy Policy

Welcome to Arcanist

This Privacy Policy explains how Blastervla Enterprises LLC ("we," "our," or "us") collects, uses, stores, shares, and protects information when you access or use Arcanist, including our website, web app, AI-powered features, audio features, and related services (collectively, the "Service").

By using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, you must not use the Service.

This Privacy Policy is intended to provide a clear and understandable description of our data practices. It should be read together with our Terms and Conditions.

1. Scope of This Policy

This Privacy Policy applies to information we collect from or about users of the Service, including when you create an account, subscribe to a paid plan, use AI or audio features, contact us, or otherwise interact with us online.

This Privacy Policy does not apply to third-party websites, payment processors, AI providers, analytics services, or other third-party services that may be linked to or integrated with the Service. Those third parties operate under their own terms and privacy policies.

2. Information We Collect

2.1 Information You Provide Directly

We may collect information you provide directly to us, including:

Account information such as email address, display name, and account identifiers
Billing-related information made available to us by payment providers, such as subscription status, billing country, transaction identifiers, and plan details
Communications you send to us, including support requests, feedback, bug reports, and survey responses
Content you submit to the Service, such as prompts, notes, text, uploaded files, campaign data, workspace content, and other User Content

2.2 Information Collected Automatically

When you use the Service, we may automatically collect certain technical and usage information, including:

Device and browser information, such as device type, operating system, browser type, language, and approximate region
Log and diagnostics information, such as IP address, timestamps, pages viewed, referring URLs, session activity, crash reports, performance metrics, and error logs
Product usage information, such as feature interactions, usage counts, dashboard activity, subscription-related events, and configuration choices
Cookie and similar technology data, as described further below

2.3 Audio and Speech Data

If you use audio-enabled features, we may collect and process audio, speech, voice input, and related transcription data in order to provide the Service. This may include:

Live audio streams or audio you choose to submit
Speech-to-text transcriptions and timestamps
Derived metadata needed to provide assistant features, notes, summaries, prompts, and similar outputs

We do not state that all raw audio is permanently stored. Where raw audio is processed, it may be streamed, buffered, cached, or temporarily retained as needed to operate, secure, debug, or improve the Service, subject to our retention practices and provider capabilities.

2.4 AI Inputs and Outputs

We may collect and process prompts, transcriptions, instructions, structured inputs, generated outputs, and related metadata when you use AI-powered features. This information may be sent to third-party AI providers to generate responses and other functionality.

2.5 Payment and Subscription Information

Payments are generally processed by third-party billing providers. We typically do not store full payment card numbers. However, we may receive subscription and transaction-related information such as purchase status, renewal dates, product identifiers, pricing tier, currency, tax region, or chargeback status.

2.6 Information from Third Parties

We may receive information from third parties that help us operate the Service, such as authentication providers, payment processors, analytics providers, hosting providers, error monitoring tools, AI providers, and speech-to-text providers.

3. How We Use Information

We use personal information and related data as reasonably necessary to operate, maintain, secure, improve, and provide the Service. This may include using information to:

Create and manage accounts
Authenticate users and secure the Service
Provide AI, transcription, audio, notes, assistant, storage, backup, and related features
Process transactions, subscriptions, renewals, cancellations, and billing-related events
Measure usage, enforce quotas and rate limits, detect abuse, and protect system integrity
Respond to support requests, communications, and legal notices
Debug errors, monitor performance, and improve user experience
Comply with law, enforce our agreements, and protect our rights, users, and providers

We may also use information in aggregated or de-identified form where permitted by law.

4. Legal Bases for Processing

Depending on your location and applicable law, we may process information on one or more of the following bases:

To perform our contract with you and provide the Service
With your consent, where consent is required
To comply with legal obligations
For our legitimate interests, such as improving, securing, and operating the Service, except where overridden by your rights under applicable law

Where consent is the basis for processing, you may withdraw consent as permitted by law, though doing so may affect your ability to use some features.

5. Cookies and Similar Technologies

We may use cookies, pixels, local storage, SDKs, and similar technologies to operate the Service and understand usage. These technologies may be used for purposes such as:

Keeping you signed in and maintaining session state
Remembering preferences and settings
Measuring traffic, engagement, and feature usage
Detecting fraud, abuse, and security issues
Supporting billing, subscription, and product analytics workflows

You may be able to control cookies through your browser or device settings. If you disable certain technologies, parts of the Service may not function properly.

6. When We Share Information

We do not sell your personal information for money. We may share information in the following circumstances, as reasonably necessary to operate the Service and as permitted by law:

6.1 Service Providers and Processors

We may share information with vendors and service providers that perform services on our behalf, including providers for hosting, cloud infrastructure, authentication, payments, analytics, error logging, customer support, speech-to-text, AI processing, email delivery, and security.

6.2 Legal Compliance and Protection

We may disclose information if we believe in good faith that disclosure is necessary to:

Comply with applicable law, regulation, legal process, or government request
Enforce our Terms and other agreements
Detect, prevent, or address fraud, abuse, security, or technical issues
Protect our rights, property, safety, or those of users, providers, or the public

6.3 Business Transfers

We may share or transfer information in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar corporate event.

6.4 With Your Direction or Consent

We may share information when you direct us to do so or where you otherwise consent.

7. AI and Audio Processing Providers

To provide AI-powered and audio-powered features, we may transmit prompts, transcriptions, audio-related data, and associated metadata to third-party providers. Those providers may process such data on our behalf and may temporarily store or log some information according to their own service architecture and retention policies.

We may change providers, models, or infrastructure over time. As a result, the specific vendors involved in processing may change without requiring a change to the core structure of this Privacy Policy, provided the categories of processing remain materially similar.

8. Data Retention

We retain information for as long as reasonably necessary to provide the Service, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and protect the Service.

Retention periods may vary depending on the type of information, how sensitive it is, the purpose for which it was collected, whether the information is needed for account functionality or subscriptions, and our legal or operational needs.

For example:

Account and subscription information may be retained while your account is active and for a reasonable period afterward
Logs, diagnostics, and security records may be retained for troubleshooting, abuse prevention, and compliance purposes
Audio, transcription, prompts, generated outputs, backups, and workspace content may be retained based on your use of the Service, your plan, your settings, and operational necessity

When we no longer need information, we will delete it, anonymize it, or de-identify it where reasonably practicable, subject to backups, legal obligations, and technical constraints.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet and no method of electronic storage is completely secure. As a result, we cannot guarantee absolute security.

You are also responsible for helping protect your information by using strong credentials, maintaining secure devices, and protecting access to your account.

10. International Data Transfers

We and our service providers may process and store information in the United States and other countries where we or our providers operate.

Those jurisdictions may have data protection laws that differ from those in your country of residence. By using the Service, you understand that your information may be transferred to and processed in those jurisdictions, subject to applicable legal safeguards where required by law.

11. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without authorization required by applicable law, we will take reasonable steps to delete that information.

If you believe a child under 13 has provided us with personal information, please contact us using the contact information below.

12. Your Privacy Rights

Depending on your location and applicable law, you may have certain privacy rights, which may include the right to:

Request access to personal information we hold about you
Request deletion of your personal information
Request correction of inaccurate personal information
Request a copy of certain information in a portable format, where applicable
Object to or restrict certain processing, where applicable
Withdraw consent where processing is based on consent
Appeal a decision on your privacy request where applicable law provides such a right

To exercise applicable rights, please contact us using the contact information below. We may need to verify your identity before processing your request.

13. California Privacy Disclosures

If you are a California resident, you may have rights under California privacy law, subject to applicable exceptions and verification requirements. These may include rights to know, access, correct, delete, and obtain information about categories of personal information collected, used, disclosed, or shared.

We do not sell personal information for monetary consideration. We also do not state here that we engage in "sharing" for cross-context behavioral advertising unless and until the Service actually does so.

California residents may submit requests using the contact information listed below.

14. Do Not Track

Some browsers offer a "Do Not Track" signal. Because there is no universally accepted standard for responding to such signals across all environments, the Service may not respond to them unless and until we specifically state otherwise.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the Service, technology, providers, law, or our data practices.

When we do, we will update the "Last updated" date. If required by law, we will provide additional notice or obtain consent for material changes.

16. Contact Information

If you have questions, concerns, or privacy requests, please contact us at:

Email: privacy@blastervla.com